International Shipping

Terms of Service

Please be sure to fully read our Terms of Service for International Shipping. You are responsible for compliance with the below policies in their entirety. Our team will look into and respond to all inquires as soon as possible. So if your country is not listed in the drop down menu when ordering or you have any other inquiries, please contact us. Be aware of all importing restrictions within your country prior to ordering. The onus will be on the buyer and ProfessionalMuscleStore will not be responsible in any way for Customs seizures or additional importing tariffs.

Returns

If you are ordering large quantities of a product or more than a 90-day supply of an item, please chat, email or call us before you make your purchase to check the expiration dates of the items we currently have in stock. Food items, personal care products, herbs and other supplements generally have shorter expiration dates and we will be unable to refund products that have an expiration date within the next 90 days.

For refunds of damaged products, a photo is required. Please chat, email or call us before discarding the damaged product.

Due to both customs regulations and shipping costs, we cannot issue replacements or accept returns on items shipped to addresses outside the United States.

Package Loss

Although it is rare for international orders to be lost, please be aware that it can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing times (please allow 24-48 hours for packing). International orders may take up to 60 days to clear customs, depending upon delivery method and government procedures. An international order will not be considered “lost” until 60 days after shipment date. We are unable to process claims until this 60-day period has passed. Please note that we do not offer replacements or store credits. In the event that your order has been lost, you must report it as lost to us within 90 days of date of purchase. Please contact us by email or chat to discuss your options. For information on how to contact us, please click here.

3rd-Party Shipping Companies/Freight Forwarders

Using international freight forwarders or 3rd-party shipping companies can be a convenient way to receive orders to your address outside the United States. However, please know that if you elect to use this type of service, we cannot issue you a refund of any kind or accept any return of any order handled by any 3rd-party courier. We cannot be held responsible for any damage or loss that occurs due to handling of your order by an outside courier. If you experience any kind of damage or loss when using this type of service, please contact the 3rd-party company for remedy.

Fraud

Please do not waste yours or our time. ProfessionalMuscleStore.com does and will continue to dispute all fraudulent claims. If you feel that your account has been inaccurately marked as fraudulent, please contact us immediately and we’ll work quickly to sort it out.

Address Errors

Note: We will not ship to an international address that does not match the billing information provided. Our system will set off a fraud attempt alert and your order will be declined.

We cannot change your delivery address after an order has been submitted. We work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we'll only be able to refund you for the cost of merchandise. If the return delivery cost is greater than the value of the merchandise, ProfessionalMuscleStore.com will inform the carrier to abandon the package and no refund will be issued.

Violation of Laws

Items sold at ProfessionalMuscleStore.com are intended for personal use. We ask that you please familiarize yourself with your country's import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law.

Customer Refusal

We are not able to offer refunds on products that are refused for any reason. In addition, if ProfessionalMuscleStore.com is billed for the cost of the return shipment due to your refusal, you may be responsible for that cost, too.

Customs Seizure

Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our fulfillment center in undamaged and resalable condition. In that event, a refund will be issued for the cost of the merchandise only; shipping costs will not be reimbursed. Customs fees may apply. Please note that if the cost to return a rejected package to our fulfillment center exceeds the value of the order, we'll instruct the courier to destroy the package and a refund will not be issued.

Disclaimer

ProfessionalMuscleStore.com cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related seized products or delivery delays. However, the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from ProfessionalMuscleStore.com, you agree to the policies stated above. ProfessionalMuscleStore.com reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.